Practice Learnings

One of the ways in which the PSI carries out its function to regulate the profession of pharmacy is by handling complaints raised about pharmacists and pharmacy owners. The Pharmacy Act 2007 sets out the process to be followed when a complaint is made and the sanctions that can be imposed on a pharmacist or pharmacy owner if the complaint is substantiated.

The PSI shares learnings from complaints and fitness to practise inquiries in order to help prevent similar incidents from happening again and to help improve practice by highlighting potential errors and risks. All registrants should consider how they can use these learnings to review and improve their own practice. In order to minimise the risk of these errors being repeated, superintendent and supervising pharmacists should use these observations and learnings to review the policies and procedures in their pharmacies and ensure all staff are trained on, and following them.

Complaints

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