Making a Complaint
The Pharmaceutical Society of Ireland (PSI) handles complaints made against pharmacists and pharmacies. Anyone is entitled to make a complaint to the PSI, including patients, employers and other health professionals. This section of our website explains the PSI’s complaint and disciplinary process, tells you what complaints we can consider, how you can make a complaint and what happens after a complaint is received.
If
you are not happy with the treatment you have received in a pharmacy, or you have a concern about a pharmacist's conduct or behaviour, you can make a complaint to the PSI. We have lots of useful information available about this process.
Complaints will initially be reviewed by the complaints screening
committee, called the Preliminary Proceedings Committee (PPC). The PPC
will consider the complaint and make its recommendation about what should happen about the matter. Some complaints may result in a hearing before a Committee of Inquiry or be dealt with by way of mediation. Scheduled inquiries to take place in public will be listed in advance of the hearing date.
If a complaint was referred to an inquiry, the Council of the PSI may publish its findings and decisions on this website.
Health care providers can make a protected disclosure to their employers under the Health Act 2007. They are also protected from being
penalised for whistleblowing under the Protected Disclosures Act 2014.
