Overview

The PSI is the appropriate body to which to make a complaint about a pharmacist or retail pharmacy business.

If you are concerned about the behaviour, conduct, practice or health of a pharmacist, or if you are dissatisfied with the treatment that you have received in a pharmacy, you may wish to make a complaint to the Council of the PSI.

Complaints must be made in writing and preferably using the Complaints Form provided by the PSI to ensure that all relevant information is included. Further information about the process and a copy of the form is available in the section

How to Make a Complaint.

The purpose of the complaints process is to consider the information provided by you, and any information provided by the pharmacist involved, and thereafter decide whether any further action is required.