Customer Charter

We are committed to providing a timely, professional and quality customer service, and to ensuring continuous improvement in the way we meet our responsibilities. In particular, our commitment is to:

  1. deliver our services to all customers, internal and external, in a timely, effective and professional manner, in accordance with our values and with the twelve principles of quality customer service.
  2. conduct our business in a fair, open and transparent manner, with due regard to your privacy and confidentiality.
  3. strive for excellence in the development and delivery of programmes and services through active consultation and continuous improvement.
  4. provide maximum possible access in the delivery of our services.
  5. endeavour to resolve all complaints made about the PSI in an efficient and effective manner.
  6. ensure our staff meet these customer service standards at all times.

Our Customer Charter provides information about the level of service you can expect from us. It includes our commitment to providing a timely response to all communication with us, and to providing useful and updated information on our website. If you feel we do not meet those commitments, the Customer Charter provides details about how you can raise a complaint about our quality of customer service.

To learn from your experience of the services we provide, we are happy to receive your feedback in writing to:

Dr Cheryl Stokes
Customer Services Officer
Pharmaceutical Society of Ireland
PSI House,
15-19 Fenian St, Dublin 2

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