Latest Updates

Review of the Pharmacy Assessment System

We are currently reviewing the Pharmacy Assessment System to evaluate its implementation to date. PSI Inspectors have visited a number of pharmacies to establish if pharmacies were continuing to complete the Pharmacy Assessment System, and also to provide registrants with the opportunity to provide feedback on its overall use. In addition, all members of the pharmacy team who participated in the Pharmacy Assessment System were invited to provide their feedback by completing a short survey.

The findings and survey feedback will be provided to the PSI Council for consideration in the context of its contribution to promoting professionalism and quality in pharmacy, and the delivery of safe, reliable and trusted pharmacy services. A summary of the feedback will be made available, as well as information about any proposals or changes that will arise following this review.

Completion Schedule

Engagement with the Pharmacy Assessment System to date demonstrates a pharmacy's commitment to ensuring patient safety and quality of care in providing services in compliance with statutory requirements, PSI Guidance and good pharmacy practice.

While the review of the Pharmacy Assessment System is on-going, pharmacies should commence cycle 4 in July 2018. This will facilitate a continuous cycle of ongoing compliance at your pharmacy and will help verify and sustain the improvements that you made during previous cycles.

To facilitate completion, pharmacies should have recently received copies of the six sections of the Assessment and an action plan booklet in the post. In addition, we will continue to issue monthly email reminders to all supervising pharmacists.

 Section Start Date
 1. Management and Supervision
 July 2018
 2. Sale and Supply of Non-Prescription Medicines
 August 2018
 3. Sale and Supply of Prescription Medicines
 September 2018
 4. Documentation and Record Keeping
 October 2018
 5. Premises, Equipment and Storage
 November 2018
 6. Supply of Medicines to Patients in Residential Care Settings
 December 2018

Advisory Visits

Between February and June 2017, PSI inspectors visited 1,826 registered pharmacies to conduct advisory visits and to answer questions in support of the introduction of the Pharmacy Assessment System, as a self-audit tool in pharmacies. All advisory visits have now been completed.

Key Statistics from the Advisory Visits

  • In 67% of pharmacies, the supervising pharmacist was present
  • 90% of pharmacies had started completing the Pharmacy Assessment System
  • 79% of pharmacies said it helped review pharmacy practice/ identify areas for improvement

There were 1,911 retail pharmacy businesses registered with the PSI as of 1 July, 2017. New pharmacies were provided with an overview of the Pharmacy Assessment System during the pre-registration process. Hospital pharmacies were not visited as part of the advisory visits.

Past Information Events

To provide information and support in the roll-out of the Pharmacy Assessment System, we held 12 information events in various locations around the country in October and November 2016 and again in March 2017. You can view the event presentation and other resources that we have available.

If you have any questions or feedback on the Pharmacy Assessment System, you can email us on