Inquiries

When a complaint has been considered and it is decided that that there is a case for further action, the matter may be referred to one of the following committees.

The Professional Conduct Committee

The Professional Conduct Committee usually deals with complaints about professional misconduct or poor professional performance. The Professional Conduct Committee will have a legal assessor to advise the Committee about law and procedure. The legal assessor will not take part in decisions.

The Health Committee

The Health Committee usually deals with complaints about impairment of a pharmacist’s ability to practise due to a physical or mental ailment, emotional disturbance or an addiction to alcohol or drugs. The Health Committee will have a legal assessor to advise the Committee about law and procedure but will not take part in decisions. The Health Committee also has a registered medical doctor with relevant expertise to advise the Committee on any medical issue. The doctor will not take part in decisions.

Useful Resources

We have developed a useful video to explain what happens if a complaint we receive is referred to an inquiry. We have also developed a guide for pharmacists and pharmacy owners as an aid to those who are required to appear before an inquiry.

Video - what happens if a complaint we receive is referred to an inquiry

How does an inquiry work?

Expand all

  • Before an inquiry

  • During an inquiry

At the end of the inquiry, the Committee of Inquiry will decide if the allegations against the pharmacist or pharmacy are proven beyond reasonable doubt. The Committee of Inquiry will then prepare a report setting out the complaint, the evidence presented and the findings, together with its reasons. This report is provided to the PSI Council, who will consider the sanction to be imposed and decide whether the outcome should be published on the website.

In the public interest, the PSI declares and upholds standards of practice and promotes confidence in the profession of pharmacy. The PSI achieves these aims through the publication of the outcome of disciplinary proceedings.

Sanctions

If the Committee of Inquiry finds that a complaint has been proven, the Council of the PSI must do one or more of the following:

  • admonish or censure the pharmacist or pharmacy owner;
  • attach conditions to the registration of the pharmacist or pharmacy;
  • suspend the registration of the pharmacist or pharmacy for a set time;
  • cancel the registration of the pharmacist or pharmacy;
  • forbid the pharmacist or pharmacy owner from applying to restore their name to the Register for a specified time.

The pharmacist or pharmacy owner has 30 days to appeal certain sanctions to the High Court. After this time, the PSI must apply to the High Court to confirm the sanction. The sanction will only take effect when the High Court confirms it. There is no appeal to the High Court from in respect for the admonishment or censure of the pharmacist. 

PSI Guide to Sanctioning Conditions that may be imposed PSI inquiry dates

Guide to making a complaint GUide for pharmacists and pharmacy owners Guide for pharmacists and pharmacy owners

Additional Information