Frequently Asked Questions - Complaint Process

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  • What type of complaints will the PSI consider?

  • What type of complaints can the PSI not consider?

  • Do I need a solicitor to make a complaint to the PSI?

  • Can the PSI help me make my official complaint?

  • What happens after I make my complaint?

  • How long will it take to deal with my complaint?

  • Will the information I give be kept confidential?

  • What happens if I withdraw my complaint?

  • Do I have to attend the inquiry?

  • Can I bring someone with me if I’m asked to attend an inquiry?

  • Can the PSI suspend a pharmacist’s or a pharmacy’s registration before an Inquiry takes place?

  • How do I contact the PSI and where do I send my complaint?