Registration Complaints Procedure

Complaints Process for Registration Matters

If an applicant for registration or continuing registration is dissatisfied with the way an application has been processed or handled, the applicant may make a complaint to the PSI setting out the grounds for complaint. The complaint will then be examined independently within the offices of the PSI, with a view to resolving the issue(s).

It should be noted that this complaints procedure is not an appeals mechanism and should not be viewed as such. Specific provisions are included in the Pharmacy Act 2007, as amended in respect of appealing a registration decision, or absence thereof.

For further information please review the registration complaints procedure.

If you feel that you have been unfairly treated or are not satisfied with our decision on your complaint, it is open to you to contact the Office of the Ombudsman.

By law, the Ombudsman can investigate complaints about any of our administrative actions or procedures as well as delays or perceived inaction in your dealings with us. The Ombudsman provides an impartial, independent and free dispute resolution service. 

Contact details are as follows: 

Office of the Ombudsman 
6 Earlsfort Terrace 
Dublin 2, D02 W773 
Tel: 01 639 5600