Public Consultations

The Pharmaceutical Society of Ireland (PSI) carries out regular public consultations so that the opinion and input of our many stakeholders may be considered in the work we are undertaking. Through our consultations we seek to achieve an understanding of what is important to the general public, and to those working in pharmacy and in other health related roles, and ensure that our stakeholders understand our role and the work that we do.

The PSI, as the pharmacy regulator, acts to protect and promote the health, safety and well-being of patients and the public. Our vision is to ensure that pharmacy services are delivered in a competent, professional and ethical manner and in an appropriate environment, to the highest standards of quality care and best practice.

16 December 2016

PSI Customer Charter

We have developed a Customer Charter to provide you with information about the level of service you can expect from the Pharmaceutical Society of Ireland (PSI). As the pharmacy regulator, the PSI has a wide range of customers, who include, among others, patients, members of the public, registrants, other regulatory bodies, pharmacy students, the schools of pharmacy and policy makers.

We are seeking your input on this draft Customer Charter. Your comments will help us to set the standard for our customer service at an appropriate level. Please read the draft Customer Charter and provide us with your feedback through this online survey. Or you can send your comments to us by email to or by post to Customer Charter Consultation, PSI House, Fenian Street, Dublin 2. The survey will remain open until Friday, 27 January 2017.

We appreciate your contribution.


Please note that submissions made to the PSI during its public consultations are subject to the provisions of the Freedom of Information Act 2014. After each public consultation we publish a consultation report on this website  that contains a summary of comments received, the PSI response to those and lists the individual names or organisations that have given their feedback, where those have been provided.

View previous PSI Public Consultations

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