Accessibility Statement

Our commitment and approach to maintaining an accessible website

The PSI is committed to making the PSI website accessible in accordance with European Union (Accessibility of Websites and Mobile Applications of Public Sector Bodies) Regulations 2020.

We are committed to achieving “level aa” conformance to the web content accessibility guidelines (WCAG) 2.1.

This accessibility statement applies to

The PSI website is currently under redevelopment. This is being carried out to meet our customer needs and the way we provide access to information. Our new website will meet the Web Content Accessibility Guidelines and will be launched later this year.

Compliance status

The PSI website is partially compliant with the Web Content Accessibility Guidelines 2.1 level AA.

The PSI website is subject to Simplified Review by the National Disability Authority (NDA) from May 2022. This is one of the monitoring options available to the NDA as the monitoring authority for accessibility of public sector websites in Ireland. Review of our website, which is ongoing, has identified accessibility issues.

Information on parts of the PSI website that are not currently fully accessible can be found below.

Non- accessible information

  • Some PDF documents are not fully accessible to screen readers, including missing alt attribute values, missing text equivalent for images, missing structural tags and invalid table structures
  • There are issues with colour contrast
  • Some forms do not have labels
  • Some documents do not identify the langauge of the text
  • Some links are not accessible to screen readers
  • Some id attributes are used more than once in the same webpage
  • Some lists are not structured correctly
  • Some elements of image maps do not have alternate text
  • Some iframe and frame elements do not have a unique title to describe their contents to screen readers
  • Some images are missing alternate text

This content is not an exhaustive list of non-accessible content.

Exempted content

Content published in some formats prior to 23 September 2018 is exempt under the EU Web Accessibility Directive.

How we are going to improve accessibility

We recognise the non-accessible elements of our website will present challenges for some users and we are committed to making significant changes and upgrades as part of a website redevelopment project that is commencing in 2022. Compliance with the Website Accessibility Directive was a core element of procurement for this project. We will also continue to improve accessibility on this existing website where we can.

  • We will publish HTML pages instead of less accessible formats like PDF
  • We will use ALT text for images and graphics
  • We will continue to apply the principles of plain English on our website, including how we structure content for the reader

Feedback and contact information

The PSI is committed to ensuring digital accessibility for persons with disabilities. We welcome feedback on the accessibility of this website and to receive requests for information in other formats.

We have appointed an Access Officer, whose role is to provide or arrange for and coordinate assistance and guidance to persons with disabilities accessing the services we provide. If you need the help of our Access Officer to use the PSI’s information and services, you can:

  • Email the Access Officer
  • Phone (01) 218 4000
  • Write to us at PSI-The Pharmacy Regulator, PSI House, 15-19 Fenian Street, Dublin 2, D02 E2R6.

If you wish to request particular content in an accessible format please contact us and include the following details:

  • Your required format
  • The content you wish to receive (please include the url of the content)
  • Your name and email address

We will make all reasonable efforts to fulfil your request.

Enforcement procedure

For information on making a complaint please see our Customer Charter.

If you are not happy about our response to your complaint, you can ask the Ombudsman to look into your complaint. Here is contact information and guidance on making a complaint from the Office of the Ombudsman.

The statement was updated on 15 March 2024.