Contact Us

We are happy to hear from you. There are different options available to you to contact us or send us an enquiry. Where possible, please contact us by email at the relevant address below.

Our reception and the complaints phone lines are open between 9am-1pm and 2pm-5pm each weekday. 

General Queries and Information


Telephone +353(0)1 218 4000 
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Our office and postal address: PSI House, 15 - 19 Fenian Street, Dublin 2, D02 TD72, Ireland

If you intend to visit the PSI office, please note that we operate an appointment only service. Please contact the relevant team below by email or phone to arrange your appointment.

Complaints about a pharmacist or pharmacy

If you are not happy with the treatment you have received in a pharmacy, or you have a concern about a pharmacist's conduct or behaviour, you may make a complaint to the PSI, if the treatment, conduct or behaviour is something over which we regulate. Please see the complaints section for more information as to what you can make a complaint about and how.

Continuing professional development

For continuing professional development (CPD) queries, visit the CPD section or email

Pharmacist education

For education and training queries, visit the education section or email

Inspection and compliance in pharmacies

For inspection and enforcement queries, visit the inspection section or email

Internet supply

For internet supply queries and registration for online sale of non-prescription medicines in Ireland, visit the internet supply section or email

General pharmacy and practice related queries

If you are a member of the public with a question about the operation of a pharmacy business or pharmacy services, please email

Registration of pharmacists, assistants and pharmacies

For registration queries, visit the registration section or email

Register requests

Pharmacists can order a controlled drug, destruction or duty register by filling out this online form. Orders must be placed by submitting a completed form before the 15th of the month. All orders received will be processed and delivered within 7-10 working days.

Media queries

Contact details to be used only for media enquiries.

Freedom of Information and Data Protection queries

You will find details about our already published information in our Freedom of Information (FOI) section. It includes how you can seek information from us under the Freedom of Information Act. 

We have information in the Data Protection section of this website about our use of personal information, your data protection rights, and how you can contact us to may make a request under the Data Protection legislation.  

Disability Access Officer

We have Access Officers appointed in accordance with the Disability Act to provide or arrange for and coordinate assistance and guidance to people with disabilities in accessing the services we provide. If you need the help of our Access Officers to use the PSI’s information and services, please phone (01) 218 4000 or email

Our Customer Charter

We are committed to providing a timely, professional and quality customer service, and to ensuring continuous improvement in the way we meet our responsibilities. Our Customer Charter provides information about the level of service you can expect from us.

How to find us

The Pharmaceutical Society of Ireland, PSI-The Pharmacy Regulator, PSI House

15 - 19 Fenian Street, Dublin 2, D02 TD72, Ireland