Making a Complaint

The Pharmaceutical Society of Ireland (PSI) handles complaints made against pharmacists and pharmacies. Anyone is entitled to make a complaint to the PSI, including patients, employers and other health professionals. This section of our website explains the PSI’s complaint and disciplinary process, tells you what complaints we can consider, how you can make a complaint and what happens after a complaint is received.

Covid-19 Update: Our complaints department is operational and can be contacted from 09.00 to 17.00 each weekday. However, until further notice we ask that you correspond with us by email or by telephone (+353) 01 2184000. Please do not send complaints and correspondence by post as this will be subject to a delayed response.

How to make a complaint

If you are not happy with the treatment you have received in a pharmacy, or you have a concern about a pharmacist's conduct or behaviour, you can make a complaint to the PSI. We have lots of useful information available about this process.

What happens after a complaint is made

Complaints will initially be reviewed by the complaints screening committee, called the Preliminary Proceedings Committee (PPC). The PPC will consider the complaint and make its recommendation about what should happen about the matter. Some complaints may result in a hearing before a Committee of Inquiry or be dealt with by way of mediation.

Findings and decisions

If a complaint was referred to an inquiry, the Council of the PSI may publish its findings and decisions on this website.

Complaints statistics

An overview of statistics relating to the complaints and disciplinary process since it began in 2009.

Protected disclosure

Health care providers can make a protected disclosure to their employers under the Health Act 2007. They are also protected from being penalised for whistleblowing under the Protected Disclosures Act 2014.

Guide to making a complaintView the dates of PSI inquiries