Making a Complaint

The Pharmaceutical Society of Ireland (PSI) handles complaints made against pharmacists and pharmacies. Anyone is entitled to make a complaint to the PSI, including patients, employers and other health professionals. This section of our website explains the PSI’s complaint and disciplinary process, tells you what complaints we can consider, how you can make a complaint and what happens after a complaint is received.

How to make a complaint

If you are not happy with the treatment you have received in a pharmacy, or you have a concern about a pharmacist's conduct or behaviour, you can make a complaint to the PSI. We have lots of useful information available about this process.

What happens after a complaint is made

Complaints will initially be reviewed by the complaints screening committee, called the Preliminary Proceedings Committee (PPC). The PPC will consider the complaint and make its recommendation about what should happen about the matter. Some complaints may result in a hearing before a Committee of Inquiry or be dealt with by way of mediation. Scheduled inquiries to take place in public will be listed in advance of the hearing date. 

Findings and decisions

If a complaint was referred to an inquiry, the Council of the PSI may publish its findings and decisions on this website.

Protected disclosure

Health care providers can make a protected disclosure to their employers under the Health Act 2007. They are also protected from being penalised for whistleblowing under the Protected Disclosures Act 2014.

Guide to making a complaintView the dates of PSI inquiries