PSI’s Business Transformation Programme leading to ‘Better Ways of Working’

PSI's better ways of working

We have commenced a digital transformation journey that will bring numerous benefits to the PSI and its registrants, and will deliver an effective and efficient digital service to members of the public. A key objective of the Business Transformation Programme is to evolve our ways of working, and how we interact with registrants and the public, supported by a well-designed, reliable, and effective technology solution.

A core component of our Business Transformation Programme is a digital services transformation project, which focuses on the design and development of a new improved secure and effective ICT system. This project will also give effect to the PSI's Digital Policy Statement – Digital First 2018-2021, which reflects the broader public service context within which the PSI operates. It will also reflect many of the key policy commitments as published by the Department of Public Expenditure and Reform relating to digital developments.

We will deliver the digital services transformation project will be delivered on a phased basis, starting with a new registration platform that will launch in summer 2021.

New Online Registration System

We are updating our current systems for registration, transitioning to a new improved secure and effective system, and moving more processes online. This means that the current system registrants use to engage with the PSI about their registration (online or paper-based) will change to the new registration portal. We are also updating our Public Register.

It is important to note that for pharmacies owned by a company or corporate body, registration activity, including continued registration for pharmacies, will require Company Secretaries to access the new online registration system.

What does this mean for registrants?

Some of the features and benefits you can expect from our new registration portal include:

  • A more efficient and streamlined experience for all registrants and those wishing to apply for registration. There will be one place for all registration-related documentation and records which can be easily accessed.
  • Easier for applicants to submit, view and discuss the progress of their applications within the portal.
  • Quicker for registrants to update the details they have given us previously.
  • Ability to complete material and non-material changes online.
  • Easier for pharmacy groups to complete Continued Registration.
  • Enhanced data security through a two-factor authentication process when you log in.

What do registrants need to do?

It is important that we have an up-to-date email address for you. It is important that the email you provide is one that you access regularly and to which you will always have access.

All communication about the new registration portal, including how to access your profile, will be via the email address you have provided. If you need to change the email address that we hold for you, please do this now by logging into the current Registrant Login section of the PSI website.

Once the new system is launched, we will be contacting registrants on a phased basis with an email containing temporary log-in details to access the new registration portal. We will start with those who are due to complete Continued Registration in the months after the system launches.

Background

We are committed to the building of an agile and high-performing organisation so that we are better equipped to deliver on our mission, as set out in our Corporate Strategy 2021-2023. A key enabler to deliver on this objective is the Business Transformation Programme and the main purpose and theme of this programme is to deliver Better Ways of Working. Our objective for this programme is to evolve the ways of working across the organisation, enabled through a well-designed, reliable and effective technology solution for the PSI, its customers and service users.