PSI’s Business Transformation Programme leading to ‘Better Ways of Working’

The PSI has commenced a digital transformation journey that will bring numerous benefits to the PSI and its registrants, and will deliver an effective and efficient digital service to members of the public. This focus on better ways of working encompasses improved business processes that will better meet our service user needs.


PSI's better ways of working

Our Corporate Strategy 2018-2020 committed the PSI to the building of an agile and high-performing organisation so that we are better equipped to deliver on our mission. A key enabler to deliver on this objective is the Business Transformation Programme and the main purpose and theme of this programme is to deliver Better Ways of Working. The objective of this programme is to evolve the ways of working across the organisation, enabled through a well-designed, reliable and effective technology solution for the PSI, its customers and service users.

A core component of our Business Transformation Programme is a digital services transformation project, which is focussed on the design and development of a new improved secure and effective ICT system. This project will also give effect to the PSI's Digital Policy Statement – Digital First 2018-2021, which reflects the broader public service context within which the PSI operates and also reflects many of the key policy commitments as published by the Department of Public Expenditure and Reform relating to digital developments.

The digital services transformation project will be delivered on a phased basis, starting with a new registration platform that will launch in early 2021.

Summary benefits

  • a new registration system that provides registrants with a single online point of contact with the PSI,
  • a single repository for all registration-related documentation and records which can be accessed and retained in one place,
  • a more efficient and streamlined experience for all registrants, incorporating pharmacists, pharmaceutical assistants, and pharmacy owners, and those wishing to apply for registration,
  • easier for applicants to submit and view the progress of their applications,
  • easier for registrants to update the details they have given us previously,
  • enhanced data security through a two- factor authentication process as this has been shown to be a better way to protect your information.

This online portal will also serve as the public register, allowing patients and members of the public to easily identify those who are registered with the PSI via the PSI website. The new online register will be easier to access and use.